Refund policy

1. Right of Withdrawal
In accordance with current legislation, you have 14 days from the date of receipt of your order to exercise your right of withdrawal without having to provide any justification or pay any penalties.

2. Return Conditions (Hygiene and Safety)
Given the nature of the products sold by SAHIRA GLOW (cosmetic products such as serums, masks, and scrubs), and for reasons of hygiene and health protection:

• Only unopened, unused products in their original, perfectly intact packaging may be returned.

• Any product whose protective seal or packaging has been damaged will not be accepted for return or refund.

3. Return Procedure
To initiate a return, you must contact us beforehand:
• Email: sav.sahiraglow@hotmail.com
• Subject: Return Request - [Your Order Number]
4. Return Shipping Costs
Return shipping costs are the sole responsibility of the customer. We recommend using a trackable shipping method, as we will be unable to process a refund if the package does not reach us.

5. Refund
Once your return has been received and inspected by our team:
• If the return conditions are met, we will issue a refund to the original payment method within 14 days.

• If the product arrived damaged or opened, we reserve the right to refuse the refund.

• If the product arrived damaged or opened, we reserve the right to refuse the refund.

 6. Damaged Products Upon Delivery
If you receive a product damaged during transport, please send us a photo of the package and the product in question to sav.sahiraglow@hotmail.com within 48 hours of receipt for prompt attention.